Frequently asked questions
Popular
General information
For renters
For agents and landlords
How do I contact the Support Team?
To contact our Support Team, choose the most convenient channel for you: WhatsApp or email.
WhatsApp is the fastest way to get a response from us. As soon as you send a message, one of our team members online will reply shortly. We recommend using it for urgent cases.
To start a chat, follow these simple steps:
- Open a listing or agent profile and tap the WhatsApp icon.
- Or go to the Contact us page from the footer.
- Describe your issue as clearly as you can. The more detail you give us, the faster we can help.
If your case is not urgent, send us an email at support.homestead@gmail.com.
To help us assist you faster, please include:
- Your account email or phone number.
- The listing link, if your question is about a specific property.
- Screenshots, if you're reporting a bug or a suspicious listing.